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PDPA 2010 DATA PROTECTION – MALAYSIA

Stich888 Privacy Policy – Security & Personal Data Protection for Malaysian Players

Your privacy is our priority. This policy transparently explains how stich888 collects, uses, stores and protects your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

Updated: January 2026 | Version 3.1
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1Introduction

Welcome to the Privacy Policy stich888. This document is the official statement on how the platform stich888 manage and protect the personal data of all our users and members in Malaysia.

As a responsible online entertainment platform, stich888 fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary law governing the collection, use, disclosure and protection of personal data in the country. We take seriously the trust you place in us when you register and use the stich888 platform.

Important: By registering an account or using any of our services stich888, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue your use of the stich888 platform.

This Privacy Policy applies to all data collected through the stich888 website, mobile application (if available), email communications, and our customer support channels. Any third-party services accessed via the stich888 platform have their own separate privacy policies.

2Information We Collect

stich888 only collects personal data that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect:

2.1 Data You Provide Directly

  • Identity information: Full name, date of birth, Malaysian MyKad or passport number
  • Contact information: Email address, Malaysian phone number, residential address
  • Financial information: Malaysian bank account number, e-wallet details (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay) used for transactions
  • Proof of identity: Copy of MyKad or passport, bank statement (when required for verification)

2.2 Automatically Collected Data

  • Technical data: IP address, browser type, operating system, screen resolution
  • Usage data: Login records, pages visited, session duration, games played
  • Transaction data: Records of all deposits, withdrawals, bets, and winnings in your stich888 account
  • Device data: Unique device identifiers, location information (city and state only) based on IP address
Data Category Example Requirements
IdentityName, MyKad, date of birthMandatory
ContactEmail, phone, addressMandatory
FinanceBank account, Malaysian e-walletMandatory
TechnicalIP, browser, deviceAutomatic
UsageGames, bets, login activityAutomatic
MarketingPromotional preferences, bonusesOptions

3How We Use Your Data

stich888 uses your personal data only for lawful, stated purposes. The following are the primary purposes for which data is used:

3.1 Account Management & Services

  • Processing registrations and verifying the identity of new stich888 members
  • Managing login, security, and account access
  • Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX
  • Processing withdrawals to your Malaysian bank account within 15–30 minutes
  • Providing transaction records and account statements

3.2 Security & Legal Compliance

  • Detecting and preventing fraud, money laundering, and suspicious activity
  • Conducting mandatory KYC (Know Your Customer) checks
  • Complying with reporting requirements to the relevant Malaysian authorities
  • Verifying age eligibility (18 and above) in accordance with stich888 platform terms

3.3 Service Improvement

  • Analysing usage patterns to enhance the stich888 platform experience
  • Improving game recommendations that are relevant to you
  • Developing new features based on the needs of Malaysian players

3.4 Communications & Marketing

Stich888 may send promotional communications, bonus updates, and platform announcements via email or in-app notifications. You may unsubscribe from marketing communications at any time through your account settings.

stich888 will not use your data for any purpose beyond what is stated in this Privacy Policy without your prior consent, unless required by Malaysian law.

4Data Sharing & Disclosure

stich888 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your data is only shared under the following limited circumstances:

4.1 Trusted Service Providers

Stich888 works with a number of third-party service providers that help us operate the platform, including:

  • Payment gateway providers: To process transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX — only the data necessary for the transaction is shared
  • Game software providers: Game platform providers that supply slots, live casino and other games on stich888
  • Analytics services: To understand usage patterns and improve the platform
  • Identity verification services: For the KYC process required by legal compliance

All third-party providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those directed by stich888.

4.2 Legal Requirements

Stich888 may disclose personal data when required by Malaysian law, a court order, or a directive from a competent authority. In such circumstances, stich888 will endeavour to notify you prior to disclosure, unless prohibited from doing so by law.

5Data Security

stich888 implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or unlawful disclosure.

5.1 Technical Measures

  • 256-bit SSL/TLS Encryption for all data transmitted between your browser and stich888's servers
  • Data encryption at rest for all personal data stored in stich888's databases
  • Two-factor authentication (2FA) available to all member accounts
  • 24/7 security monitoring and intrusion detection system (IDS)
  • Regular security testing by independent cybersecurity experts
  • Data storage in data centres that meet high security standards

5.2 Organisational Measures

  • Access to members' personal data is restricted to stich888 staff who require it on a need-to-know basis only
  • All staff undergo regular data security and privacy training
  • Comprehensive data incident response procedures in the event of a security breach

While stich888 takes all reasonable steps to protect your data, no online security system can guarantee absolute 100% protection. We encourage you to also play your part by using a strong password and keeping your login credentials confidential.

6Data Retention Period

stich888 retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.

Data Type Retention Period Reason
Active account dataFor the duration of the active accountService operations
Financial transaction records7 years after the transactionCompliance with Malaysian laws
KYC data & identity verification5 years after account closureAML/KYC Requirements
Support communication logs2 yearsQuality control
Analytics cookie data13 monthsUsage analytics
Security & access logs12 monthsSecurity monitoring

Once the designated retention period has expired, your personal data will be securely deleted or anonymised in accordance with stich888's internal procedures.

7Your Rights Under PDPA 2010

As a player stich888 residing in Malaysia, you have the following rights under the Personal Data Protection Act (PDPA) 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that stich888 correct it without undue delay.

Right to Withdraw Consent

You may withdraw your consent to data processing at any time, particularly for marketing communications.

Right to Object to Processing

You may object to the use of your data for specific purposes such as profiling or direct marketing by stich888.

Right to Restriction of Processing

In certain circumstances, you may request stich888 to restrict how your data is used while a dispute is being resolved.

Right to Complain

If you are dissatisfied with how stich888 handles your data, you may lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the rights above, please contact us by email at privacy@stich888.bet or the platform's Live Chat. We may require identity verification before processing your request in order to protect your privacy.

8Cookies & Tracking Technologies

Platform stich888 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the stich888 platform.

9Children's Data

Platform stich888 is intended for users aged 18 years and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected inadvertently, that data will be deleted immediately and the relevant account closed without delay.

If you become aware that a minor has registered or is using the stich888 platform, please inform us immediately via privacy@stich888.bet so that immediate action can be taken.

10Links to Other Platforms

Platform stich888 may contain links to third-party websites or services related to gaming or payments (such as Malaysian payment gateway providers). This Privacy Policy applies to the stich888 platform only.

Stich888 is not responsible for the privacy practices or content of third-party websites accessed via links on our platform. We encourage you to read the privacy policy of every website you visit.

11Changes to This Privacy Policy

stich888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, Malaysian legal requirements, or platform developments.

When material changes are made, stich888 will notify you via:

  • Email notification to the address registered to your stich888 account
  • Prominent in-platform notice upon next login
  • Updates will be reflected in the "Last Updated" date at the top of this document

Your continued use of the stich888 platform following notice of such changes constitutes your acceptance of the updated Privacy Policy. The latest version of this Privacy Policy is always available on the stich888.bet/privacy-policy.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by stich888, please contact us through the following channels:

Dedicated Privacy Email

Privacy@stich888.bet — for all privacy and personal data protection enquiries. Response within 3–5 business days.

24/7 Live Chat

Contact the stich888 support team via Live Chat on the platform for immediate enquiries regarding your privacy and account security.

General Support Email

Support@stich888.bet — for general account enquiries that may involve privacy or data security concerns.

Department of Personal Data Protection Malaysia

If you are unsatisfied with stich888's response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications.

Stich888's Commitment to Your Privacy

Six core principles that shape how stich888 protects the data of Malaysian players.

Full PDPA Compliance

Stich888 fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010 — the country's primary data protection legislation. Every aspect of our data management is built around PDPA principles.

Bank-Grade Encryption

Your data is protected with the same 256-bit SSL encryption used by Maybank, CIMB, and Malaysia's leading financial institutions. All sensitive data is encrypted both in transit and at rest.

No Data Sales

Stich888 has never sold, rented, or traded Malaysian players' personal data to advertisers or third parties for their own marketing purposes, and never will.

Minimum Data Collection

Stich888 only collects data that is strictly necessary to provide its services. We do not collect personal information that is irrelevant or exceeds the operational requirements of the platform.

Full Control in Your Hands

You may access, correct, restrict, or request deletion of your personal data in your stich888 account at any time. Your rights under Malaysia's PDPA are fully respected.

Full Transparency

Stich888 is fully transparent about what data is collected, why it is collected, and how long it is retained. There are no hidden data practices or misleading "fine print" that could confuse our Malaysian players.

Documents & Related Information

Please also read other important documents related to your use of the stich888 platform.

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Your Data Is Safe at stich888 — Join Us with Confidence

Over 500,000 Malaysian players have trusted stich888 with their personal data. Full PDPA compliance, 256-bit SSL encryption, and round-the-clock privacy support ensure your security.

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